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- I’m using a USB stick with a number of very large audio files. How can I improve the start up time of my player?
During start up, the player carries out an automatic listing of all the files present on your media support. If the number of files present in each folder is large, this operation can take considerable time. Owing to the technology integrated in player, using an SD or SDHC card is preferable. Start up time will be faster with a high-performance SD/SDHC card.
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- I have put a number of large files in the same folder but not all of them seem to have been read. Why?
The number of files accepted by player in the same folder is limited to 999.
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- I don’t know how my file is encoded. Which software can i use to know precisely which are the caracteristics of my file? (format, type, encoding, bitrate…)
If you have not any software for this, you can use MediaInfo software (http://mediaarea.net/fr/MediaInfo). This software, provided under BSD license, is free and opensource on all operating system (Windows, Mac OS X or Linux).
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- When I plug in my cable in the trigger input connector, my player lights up but does not start up. However, it functions perfectly when I do not plug the cable in.
Make sure that at no point it is closed off to electricity supply. When closed off to electricity supply, the player switches into a special mode which prevents start up.
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- I carried out a programming with the software Scheduler launched the folder “000”, but this folder isn’t run at the stated hour.
This issue is resolved since the firmware update 2.02.
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- Which software can I use to access my player in FTP mode ?
Numerous FTP software exist and certain operation systems allow you to directly access an FTP without having to add additional functions. If you don’t possess the standard software, you can use FileZilla software (https://filezilla-project.org). This software, under GPL licence is free to use whatever your operating system (Windows, Mac OS X or Linux).
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- I can easily access my player in FTP but when I quit FileZilla the player always displays “-Mode FTP-« .
This issue is resolved since the firmware update 2.03. If the player is not updated, you must send a “quit” command to allow it to carry out this operation.
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- My Event Player player is not recognised on my DHCP network.
The Event Player player does not run the dynamic DHCP protocol. The Event Player only functions on a fixed IP network. If you cannot adapt your network to this, use a router which will serve as a link between your DHCP network and your player’s fixed IP.
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- When I use certain volume markers, the volume does not always reach the anticipated level.
This issue is resolved since the firmware update 2.03.
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- My player is working as well as a normal player with its auxiliary audio input, except that its sound level does not always conform to my volume setting.
The auxiliary audio output and input in the player possess two different volume settings. You must therefore adjust each volume individually. To adjust the volume of the principal audio output, you should switch your player into “Main” mode using the player’s “Source” menu. To adjust the auxiliary audio input, you should switch the player into “Aux” mode using the player’s “Source” menu. The volumes’ setting will be carried out in both cases in the same way, with the player’s rotary encoder.
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- Can I use a Mac OS X system to prepare the contents of my SD card or USB flash drive?
This issue is resolved since the firmware update 2.03. If the player is not updated, the hidden system (. DS_Store, etc.) files must be deleted manually:
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- On the MAC computer, insert the storage device.
- Format the storage device as FAT 32 and give it a volume name.
- Store on it useful files according to the organization demanded by the player.
- In the terminal of MAC OS X (folder « Applications » -> « Tools »), enter and execute the following command: dot_clean -m /Volumes/(volume name)
- Eject the storage device with the ejecting process of the system.
- Turn the player on with the storage device prepared as follow.
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- The WAV file I created with Protools makes an odd noise each time it starts up.
This issue is resolved since the firmware update 2.03. If the player is not updated, you can make your WAV files conform by taking out all ‘metadata’ so that only audio data useful to the player is kept.
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- Can I read « proprietary obfuscated MP3 » files with my player?
The « proprietary obfuscated MP3 » files are compatible with the player since the firmware update 2.03.
